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Frequently
Asked
Questions

Do I have to build my portal or write any codes?

No. Once you submit your portal request our team of experts will build your portal with you. 

2

How long does it take to build my portal? How much does it cost to build?

Depending on your business needs and wants discussed during your portal onboarding call, it can take from 1-3 weeks to complete and pricing to build your portal starts at $300.

3

How many users can I have in my portal?

Your portal users are unlimited! As you continue to grow there will be plenty of space to house all of your parents and staff members. 

4

Do I own my content?

All content and materials you submit to Parent Portal are all owned by you. 

5

How do my clients access my portal?

Once your client downloads the Free Parent Playground app, they can navigate to the Parent Portal homepage and gain access to your private and secure portal. 

Download Links:  Google Play StoreApple Store

6

How secure is my portal and who can access it?

Our platform meets and practices all safety and privacy requirements by Apple and Google Play Stores. Only your members will have access to your portal and exclusive content. 

7

How long are the contracts?

Parent Portal is a quarterly contract. Once your portal is created we will not offer any refunds.  We want you and your parents to get the full experience of your portal benefits. Implementing a new system takes time to get used to for you, your parents, and your staff. During the first six months we use this time to work through and adjust any features according to your business needs and wants. You can preview mock portals by downloading the Parent Playground App here. You can find mock portals in the side menu under 'Business Tools'.

8

If I cancel my portal account, will I lose my data?

As with most platforms, when you cancel your account, your data will become inaccessible. Before cancelling you will have the opportunity to download any CSV files of your parents.

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Let's Work Together

More Benefits. More Value. Less Work. 

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